Working on behalf of an associate, Julian Tee has undertaken a strategic business and operations review for a Branded hotel in Buckinghamshire.
Part of an international brand and owner operated under a franchise agreement, Ownership requested the review focus specifically on areas of review generation and F&B cost control.
Following an unannounced overnight stay to appraise the service standards and observe F&B service practices, detailed discussions were held with Ownership and members of the senior leadership team within the hotel to establish areas of need, “pain points”, gaps in knowledge and procedures and to understand where support would be valued.
A detailed report was submitted for Ownership to review with opinion, recommendation and further actions for implementation.